Frequently asked questions about NISOO products

This FAQ provides answers to frequently asked questions about NISOO Projector.

Useful FAQs for NISOO Projector Using:

Part I: Audio Issue

Question 1: Amazon Fire TV Audio Issue

Answer: If you connect your Apple TV/ fire TV stick to the projector, please turn off the Dolby Audio of the Apple TV/ fire TV stick to get the sound to work.

Question 2: Blue-Ray DVD player Audio Issue

Answer: If you connect your Blue-Ray DVD player to the projector, please set the Audio as PCM to get the sound to work.

Question 3: Laptop Audio Issue

Answer: If you connect your laptop the projector, please set HDMI as the Audio output device instead of your laptop to get the sound to work.

Question 4: Netflix Audio Issue

Answer: If you stream the movie from Netflix, please switch the audio in the Netflix settings to the Non 5.1 option then everything will work well.

Question 5: External Speaker Audio Issue

Answer: If you want to connect the external speaker to the projector, please use the AV cable to connect it via earphone port with the yellow jacket to get the sound to work.

Part II: Connection Issue

Question 1: Smartphone Connection Issue

Answer: For Apple IOS devices, please use a lightning to HDMI adapter to connect your Apple device to the projector.

For Android phone devices, please use a Micro USB / Type C to HDMI OR wireless HDMI dongle to connect your phone to the projector.

Note: Adapter itself is not included in the package. Connection Guide is as follow:

Question 2: Laptop Connection Issue

Answer: Please Choose HDMI as the input source, Connection Guide is as follow:

Question 3: Amazon Fire TV Stick Connection Issue

Answer: Please Choose HDMI as the input source, Connection Guide is as follow:

Question 4: Macbook Connection Issue

Answer: Please use Mini DisplayPort/Type-C to lightning adapter to connect Macbook to the projector. Choose HDMI as the input source and MStar Demo-HDMI as Sound Output Device, Connection Guide is as follow:

Question 4: PS4/XBOX/WII Connection Issue

Answer: Choose HDMI as the input source and Choose PCM as the Digital Audio Output, Connection Guide is as follow:

Part III: Operation Issue

Question 1: Image Zoom Issue

Answer: Click OK Button on the projection image, the Forward/Backward/Zoom Operation will come out at the bottom of the screen. OR you can simply click the Source Button on the projector to enter the Zoom function quickly.

Question 2: Flip & Rear View Issue

Answer: Depending on how you positioned the projector, you may need to change the projection mode to get your projection images correctly.

Mode 1: Front Projection:

Mode 2: Rear Projection: Flips the image horizontally to project from behind a translucent screen.

You can change the projection mode in two ways:

a) Click the Flip Button on the projector.

b) Change the projection settings as follow: Menu-Setting-Picture-Projection Mode(Flip) like following pictures:

Mode 3: Front Ceiling Projection

Mode 4: Rear Ceiling Projection

Question 3: Full Screen View Setting Issue

Answer: Choose DMP as Input Source - Go to Movie - Go to your Flash Drive - Choose a Photo or Video - Click the SOURCE button again. The video will come to the full screen view successfully.

Question 3: Remote Control Issue

Answer: Point the remote control at the front of the projector or point the remote control at the screen.

Note: Stand within 10 feet of the projector.

Please find the following picture for your reference:

Part III: Other Issues

If you met any other issues or the item you received didn't not work properly, please contact us at support@nisoovip.com and attached the picture and LOT number under the projector. We will take prompt actions to help.